Atlas Copco Compressors Establishes Central Technical Support Competency Group
May 6, 2013
Group is part of Atlas Copco’s strategy to align technical support with product competencies as opposed to geographic regions.
Atlas Copco Compressors has created a new central Technical Support Competency Group to provide support for in-depth technical inquiries from customers, distributors and employees across the United States, the company said May 6. The new group is based in Rock Hill, S.C.
The creation of the Technical Support Competency Group is part of Atlas Copco’s strategy to align technical support with product competencies as opposed to geographic regions. While dedicated technical support liaisons will continue to assist with regional-focused customer activities such as site visits, the new group will expand the current customer service model to include high-level technical support and product knowledge available to customers across the U.S.
In addition to developing specific technology-based competencies, Atlas Copco is also opening a remote monitoring center, which will act as the central hub for monitoring compressor systems at customers’ sites. The Technical Support Competency Group will maintain this service offering and will work with the local regional liaisons or distribution partners to address customer needs as they develop.
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